Exchange-return of goods
Exchange or return of goods in the online store of oil paintings Struchaieva Art is possible in the following cases:
- if the received painting does not correspond to the ordered one;
- if the painting did not suit you in size, color scheme, plot;
Please, note that before sending the painting, we provide a photo and video report on the condition of the painting to the buyer. In this regard, we do not carry out the exchange and return of artworks that have mechanical damage, which was absent when the painting was sent to the buyer. The return or exchange process can be carried out within 2 weeks after the purchase of the painting, excluding the day of purchase.
Also, a return or exchange of a painting is possible only if its presentation is preserved and there is no damage.
If you have any questions regarding the exchange or return of a painting, please contact us by phone or mail, and our manager will answer all your questions.